1. Definitions and applicability
In these terms and conditions:
- Art-Fixed, we or us: the business described in section 2, which provides IT services, computer repair and web development.
- Client, you: the natural or legal person who requests a quotation from Art-Fixed or enters into an agreement with Art-Fixed.
- Consumer: a Client who is a natural person and does not act in the course of a profession or business.
- Business client: any Client who is not a Consumer.
- Services: all work performed by Art-Fixed, including computer repair and diagnostics, maintenance and upgrades, software and Windows troubleshooting, practical IT support, web development, WordPress work, website maintenance and technical SEO work.
- Client Portal: the environment at clients.art-fixed.nl where projects, files, invoices and support requests are managed.
- Agreement: any agreement between Art-Fixed and the Client regarding the Services.
These terms and conditions apply to every quotation, order confirmation and Agreement between Art-Fixed and the Client, and to all pre-contractual dealings between them. They are made available to you before the Agreement is concluded, and you can save or print this page at any time.
Deviations from these terms are only valid if agreed in writing (including by email or through the Client Portal). If the Client applies its own purchasing or general terms and conditions, those are expressly rejected unless Art-Fixed has accepted them in writing.
If any provision of these terms is or becomes invalid, unenforceable or, in relation to a Consumer, unreasonably onerous, the remaining provisions remain in force and the provision concerned will be replaced by a valid provision that stays as close as possible to its purpose. Nothing in these terms limits mandatory statutory rights that a Consumer has under Dutch or European law; where a provision would conflict with such a right, the statutory right prevails.
2. Who we are
Art-Fixed provides IT services in the Netherlands and Belgium.
- Trade name: Art-Fixed (art-fixed.nl)
- Legal form: sole proprietorship (eenmanszaak) under Dutch law
- Chamber of Commerce (KVK) number: 85150231
- VAT identification number (BTW-id): NL004056857B33
- Business address: Eindhovenseweg 46 c, 5582 HT Waalre, the Netherlands
- Email: info@art-fixed.nl
- Telephone / WhatsApp: +31 6 45063484
- Website: art-fixed.nl
- Business hours: Monday–Friday, 07:00–18:00 (CET/CEST)
3. Quotations and formation of the agreement
All quotations, price indications and proposals from Art-Fixed are non-binding and are valid for the period stated in the quotation. A quotation is based on the information you provide; if that information turns out to be incomplete or incorrect, Art-Fixed may adjust the quotation.
An Agreement is concluded when you accept a quotation or written proposal (in writing, by email, via WhatsApp or through the Client Portal), or when Art-Fixed confirms your order in writing, or when Art-Fixed starts performing the Services at your request.
Obvious errors and clerical mistakes in a quotation, price list or on the website do not bind Art-Fixed.
Art-Fixed may decline a request, or discontinue work, where performance would be unlawful, technically unfeasible, or would require circumventing security, licensing or copyright protection.
4. Prices, VAT and additional costs
Prices are stated in euros. Towards Consumers, all prices are stated including Dutch VAT (BTW). Towards Business clients, prices are stated excluding VAT unless expressly stated otherwise.
Costs that are not included in an agreed price are charged separately only where they were announced in advance and agreed with you. This applies in particular to hardware and replacement parts, third-party licences and subscriptions, hosting and domain fees, paid plugins or themes, stock media, and any travel or call-out costs.
Where work is performed on a time-and-materials basis, Art-Fixed applies the hourly rate stated in the quotation or order confirmation. Where an estimate rather than a fixed price has been given, Art-Fixed will inform you before the estimate is exceeded and will not exceed it without your approval.
5. Payment and late payment
Invoices are issued through the Client Portal and are payable by the due date stated on the invoice. The applicable payment term is stated in the quotation, the order confirmation or the invoice itself.
For work carried out on site or at the workshop, payment may be requested on completion, before the device or deliverable is handed over, where this has been agreed in advance.
If an invoice is not paid by the due date:
- Consumers: Art-Fixed will first send a payment reminder giving you at least 14 days from receipt to pay without additional costs, stating the collection costs that will otherwise become payable. Statutory interest and statutory collection costs (calculated in accordance with Dutch law, with the statutory minimum and maximum) may be charged only after that period has expired.
- Business clients: statutory commercial interest and the actual extrajudicial collection costs become payable by operation of law from the day after the due date, without a reminder being required.
Art-Fixed may suspend further work, and may suspend access to services it hosts or administers, while an undisputed invoice remains unpaid after a reminder has been sent. Art-Fixed will inform you before doing so.
6. Computer repair and diagnostics
Repair work follows a fixed, transparent process:
- You describe the problem — you tell Art-Fixed what is happening with the device.
- Diagnosis — Art-Fixed examines the hardware and software and identifies the likely cause.
- Proposal and expected cost — Art-Fixed explains the work proposed and the expected cost before any chargeable work is carried out.
- Your approval — work only starts once you have approved it.
- Repair and testing — Art-Fixed carries out the approved work and tests the device.
A diagnosis is an expert assessment based on the symptoms observed. Not every fault can be identified with certainty in advance, and some faults only become visible once a device has been opened or components have been tested. Art-Fixed does not warrant that every fault can be repaired; where a repair is not technically or economically sensible, Art-Fixed will say so and propose alternatives.
You warrant that you are entitled to have the device serviced and that no third-party rights prevent this. Art-Fixed does not remove or bypass passwords, activation locks or other security measures without adequate proof of ownership, and does not perform work that would infringe licence terms or copyright.
7. Your approval before additional work
If, during the work, it becomes apparent that additional or different work is needed, or that the expected cost will be exceeded, Art-Fixed will stop, inform you, and ask for your approval before continuing. Additional chargeable work is never carried out without your prior approval.
The only exception is work that is strictly necessary to prevent immediate further damage and that cannot reasonably be postponed; Art-Fixed will inform you about such work as soon as possible and will only charge for it where that is contractually and legally justified.
If you do not approve the proposed additional work, Art-Fixed will return the device in the condition in which it can reasonably be returned, and will charge only for work already agreed and performed.
8. Parts and replacement components
Where a repair requires replacement parts, Art-Fixed will tell you in advance which type of part is proposed — new, refurbished, original or equivalent third-party — and what it costs. Parts are only ordered and fitted after your approval.
Where a manufacturer or supplier provides a guarantee on a part, that guarantee is passed on to you and the applicable conditions are supplied with it. This does not affect your statutory rights under section 20.
Replaced parts are disposed of responsibly unless you ask, before the work starts, to have them returned.
Opening a device or fitting third-party parts may affect a manufacturer’s own guarantee. Art-Fixed will point this out where it is aware of it, but the terms of a manufacturer’s guarantee are set by the manufacturer.
9. Your data and backups
Art-Fixed handles your devices, accounts and data with the care that may reasonably be expected of a professional IT service provider, and will only access data insofar as necessary to perform the agreed work.
Repair, reinstallation and upgrade work can in some cases lead to data becoming inaccessible or lost, and storage media can fail without warning. For that reason we ask you, where reasonably possible, to make a backup of your data before handing over a device, and to tell us in advance which data is important to you. Art-Fixed will point out the need for a backup before starting work where it is aware that data may be affected.
Art-Fixed does not promise that lost or damaged data can be recovered. Data recovery, where it is offered at all, is a separate service with its own quotation and no guaranteed result.
Art-Fixed does not exclude its liability for data loss altogether. Section 23 applies: liability is limited in the way described there, and nothing in these terms excludes liability for intent, deliberate recklessness, or any liability that cannot lawfully be excluded — in particular towards Consumers.
10. Web development, software and WordPress
Web development, WordPress work and software assignments are performed on the basis of the scope described in the quotation or order confirmation. That description determines what is included; anything not described is not part of the assignment.
Art-Fixed performs these assignments as a best-efforts obligation, applying the care and skill that may reasonably be expected of a professional developer, unless a specific result has expressly been agreed in writing.
You are responsible for making available, in good time, everything Art-Fixed needs to perform the work: content, access credentials, hosting and domain access, and decisions and feedback. If you do not, agreed timescales shift accordingly and Art-Fixed may charge for demonstrable additional costs after informing you.
Where a project is divided into milestones or phases, that division and any associated invoicing moments are set out in the quotation.
11. Scope, changes and additional work
You may request changes to an assignment at any time. Art-Fixed will assess whether the change falls within the agreed scope. If it does not, Art-Fixed will inform you in advance of the consequences for the price and the timescale, and will only carry out the change once you have approved it.
Change requests that are approved become part of the Agreement. Work carried out at your request that is not covered by the agreed scope is additional work and is charged separately in accordance with section 4.
The number of revision rounds, if any, is whatever is stated in the quotation.
12. Content and materials you supply
You are responsible for the texts, images, video, logos, data and other materials you supply, and you warrant that you hold the necessary rights and permissions to use them and to have Art-Fixed use them for the assignment.
Art-Fixed is not obliged to check supplied materials for compliance with third-party rights or with the law. If a third party claims that supplied material infringes its rights, you will indemnify Art-Fixed against that claim, unless Art-Fixed knew or should reasonably have known of the infringement. Towards Consumers, this indemnity applies only to the extent that the material was supplied by the Consumer and the infringement is attributable to them.
Art-Fixed may refuse to process material that is unlawful, infringing or in breach of the terms of a platform or supplier.
13. Third-party software, plugins, hosting, domains and licences
Assignments may involve third-party products and services: WordPress plugins and themes, libraries, APIs, payment providers, hosting, domain registration, email, and similar. These are governed by the licence terms and terms of service of the supplier concerned, which apply directly between you and that supplier.
Art-Fixed does not warrant the continued availability, functionality, pricing or compatibility of third-party products and services, and is not liable for changes made by suppliers, for their outages, or for their discontinuation. Where a supplier’s change makes additional work necessary, that is additional work within the meaning of section 11.
Licences, subscriptions, hosting and domain names are taken out in your name wherever possible. Where Art-Fixed takes them out on your behalf, the associated costs are passed on to you and Art-Fixed acts only as an intermediary. Renewal of a licence, hosting plan or domain name is your responsibility unless renewal has expressly been agreed as part of a maintenance arrangement.
Open-source components remain subject to their own licences.
14. Delivery, project completion and acceptance
Timescales and delivery dates communicated by Art-Fixed are indicative and are not deadlines with the effect of default, unless a firm date has expressly been agreed in writing. If a delivery date threatens to be exceeded, Art-Fixed will inform you and agree a new date with you.
On completion, Art-Fixed makes the result available to you for review. If you report defects within the review period stated in the quotation, or otherwise within a reasonable period, Art-Fixed will remedy defects that fall within the agreed scope at no additional cost.
The deliverable is deemed accepted once you have approved it, or once you have taken it into use in production, or once the review period has expired without defects being reported.
Acceptance does not affect your statutory rights, including the conformity rights described in section 20.
15. Maintenance and support
Maintenance, updates, monitoring, backups and support are provided only where they have been agreed separately, in a maintenance or support arrangement that describes the scope, the response expectations and the price.
Without such an arrangement, Art-Fixed is not responsible for updates, security patches, backups or the continued operation of a delivered website or system after acceptance, and support requests are handled as new assignments.
This section describes what Art-Fixed owes as a service. It does not limit statutory rights, and it cannot be read as doing so. Where a Consumer has been supplied with digital content, a digital service, or goods with digital elements, Art-Fixed remains bound by the statutory conformity obligations set out in section 20 — including the statutory duty to supply the updates, security updates among them, that are necessary to keep what was supplied in conformity for the period the law prescribes, and the duty to inform the Consumer of them. That duty applies whether or not a maintenance arrangement has been agreed, and the absence of such an arrangement does not remove it.
16. SEO and technical optimisation
Technical SEO and performance work is a best-efforts obligation. Search engines determine their own ranking criteria and change them without notice, and results also depend on competition, on your market and on factors outside Art-Fixed’s control.
Art-Fixed therefore gives no guarantee of any particular position or ranking in search results, of any volume of traffic, of indexation, of visibility, or of any commercial result such as leads, enquiries, conversions or revenue. Any figures, benchmarks or projections mentioned are illustrative and are not a promised result.
Art-Fixed does not use techniques that breach the guidelines of search engines or platforms.
17. Right of withdrawal for consumers
Where a Consumer concludes an agreement with Art-Fixed at a distance — that is, without Art-Fixed and the Consumer being physically present together, for example by email, telephone, WhatsApp or through the website — or off premises, the Consumer has a statutory reflection period of 14 days in which the agreement can be withdrawn without giving reasons.
The period runs from the day after the agreement is concluded (for services) or from the day after the Consumer or a person designated by them receives the goods (for goods). If Art-Fixed has not properly informed the Consumer of the right of withdrawal, the period is extended, up to a maximum of 12 months.
To exercise the right, it is sufficient to notify Art-Fixed within the period, for example by email to info@art-fixed.nl. A model withdrawal form is available on request. Art-Fixed refunds any amounts already paid within 14 days of receiving the notification, subject to sections 18 and 19.
The right of withdrawal does not apply in the cases set out in the law. For Art-Fixed’s services, the relevant exceptions are in particular:
- services that are fully performed within the reflection period, where performance began at the Consumer’s express prior request and the Consumer acknowledged that the right of withdrawal would be lost on full performance (section 18);
- goods manufactured to the Consumer’s specifications or clearly personalised;
- software or digital content supplied on a physical medium whose seal has been broken, and digital content supplied other than on a physical medium where performance began with the Consumer’s express prior consent and acknowledgement of the loss of the right;
- urgent repair or maintenance work carried out at the Consumer’s home at their express request, insofar as it concerns the work requested (additional services or goods supplied on that occasion do carry a right of withdrawal);
- services to be provided on a specific date or during a specific period.
Art-Fixed does not apply exceptions other than those provided for by law. This section does not apply to Business clients, who have no statutory right of withdrawal.
18. Starting work during the withdrawal period
Many requests to Art-Fixed — a repair, an urgent IT problem, the start of a project — are meant to be dealt with quickly. If you are a Consumer and you want work to start before the 14-day reflection period has expired, Art-Fixed will ask you for an express request to that effect and will record it. For an agreement concluded off premises, that request is made on a durable medium.
Two separate conditions apply, and they do different things. Art-Fixed does not treat your approval of a quotation as satisfying either of them.
Payment for work performed — requires a valid express request
If you withdraw while the service is still being performed, you owe a proportionate amount for the part already performed only where you made that express request to begin. If Art-Fixed did not obtain it, you owe nothing at all for work carried out during the reflection period.
The proportionate amount is calculated on the basis of the agreed total price. Where that total price is excessive, it is calculated on the market value of what has been supplied.
Loss of the right of withdrawal — requires the express request and an acknowledgement
Your right of withdrawal lapses only where all three of the following are true: the service has been fully performed within the reflection period; performance began at your express request; and you acknowledged beforehand that you would lose the right of withdrawal once the service had been fully performed. Art-Fixed obtains that acknowledgement separately, before starting.
The express request on its own does not remove your right of withdrawal — it only makes the proportionate payment due. If the acknowledgement is missing, you keep the right of withdrawal even after the service has been fully performed. If both are missing, you keep the right and owe nothing.
If you would rather not have work start during the reflection period, say so; work will then begin after the 14 days have passed.
19. Products and goods
The Products section of art-fixed.nl is an overview of available IT products, components and deals. It is an invitation to make contact: each item leads to a request via WhatsApp or the Client Portal, or to an external supplier’s own website.
Art-Fixed does not currently operate a checkout on art-fixed.nl. No binding purchase is concluded by using the website. Where you follow a link to an external supplier, you purchase from that supplier under that supplier’s own terms and conditions, and Art-Fixed is not a party to that purchase.
Where Art-Fixed does supply goods — for example replacement parts or hardware as part of an assignment — the sale is concluded on the basis of the quotation, and sections 8, 17 and 20 apply to it.
20. Statutory consumer guarantee (conformity)
A Consumer is entitled by law to goods and digital services that conform to the agreement: they must possess the properties that the Consumer may reasonably expect, taking into account the nature of the item, the price, the statements made about it, and its normal use and expected lifespan.
If a good or digital product does not conform, the Consumer may, under the statutory rules, require repair or replacement and, if that is not possible or does not take place within a reasonable period, may claim a price reduction or dissolve the agreement.
Dutch law does not attach a fixed number of years to this right: how long an item must last depends on what may reasonably be expected of that specific item. Art-Fixed therefore does not limit the statutory guarantee to any fixed period, and no provision in these terms may be read as doing so. Within the statutory period after delivery in which the burden of proof is reversed, it is for Art-Fixed to show that a defect was not present at delivery.
Between Art-Fixed and a Business client, the statutory rules on non-conformity and on the duty to inspect and to complain promptly apply.
21. Commercial guarantees
Alongside the statutory rights in section 20, Art-Fixed gives a commercial warranty on repair work it has carried out.
Standard warranty: 2 months from the date the repair is completed. It covers defects that are directly related to the work Art-Fixed performed — for example, if the fault that was repaired returns, or if the work carried out proves not to have been done properly. Within that period Art-Fixed re-examines the device and puts right, at no charge, anything that falls within the warranty.
The warranty does not cover faults that are unrelated to the work performed, new faults that arise afterwards, damage caused by an accident, liquid, misuse or a third party’s intervention, or software and data problems that do not follow from the repair. A fault in a different component from the one that was worked on is a new job, not a warranty case.
A longer warranty applies only where Art-Fixed has expressly confirmed it in writing for that specific job, in the quotation, on the invoice or in the repair report. In the absence of such written confirmation, the 2-month standard applies.
Warranties given by a manufacturer or supplier on a part or product are separate from this one. They are provided by that party under its own conditions and for its own duration, and Art-Fixed passes them on where applicable (section 8).
This commercial warranty is additional. It never limits, replaces, shortens or otherwise affects the statutory rights described in section 20, and nothing in this section may be read as doing so. A Consumer may always rely on the statutory conformity rules instead, including after these 2 months have passed.
22. Cancellation and termination
Beyond the statutory right of withdrawal in section 17, the following applies.
An appointment can be rescheduled or cancelled free of charge by contacting Art-Fixed in good time before the agreed moment.
If an assignment is cancelled after work has begun, Art-Fixed charges for the work actually performed and for costs already reasonably incurred and not avoidable, such as parts ordered and licences taken out at your request. Art-Fixed will substantiate these costs.
Ongoing arrangements without a fixed term, such as a maintenance arrangement, may be terminated by either party in writing subject to the notice period stated in that arrangement. A Consumer may in any event terminate an ongoing arrangement of indefinite duration at any time subject to a notice period of no more than one month, in accordance with the law.
Either party may dissolve the Agreement if the other party fails to fulfil its obligations and, after being given written notice of default and a reasonable period to remedy, continues to fail to do so — unless remedy is permanently impossible, in which case notice of default is not required.
23. Liability
Art-Fixed does not exclude its liability in general, and does not seek to do so.
Art-Fixed is liable for damage caused by an attributable failure in the performance of the Agreement. Its liability for such damage is limited to the amount invoiced for the assignment concerned, or, where an insurer pays out, to the amount paid out under the applicable liability insurance plus the excess.
Towards Business clients, Art-Fixed is not liable for indirect damage, including loss of profit, loss of turnover, loss of anticipated savings, business interruption, reputational damage, or claims by third parties.
These limitations do not apply, and are not invoked, in the case of:
- intent or deliberate recklessness on the part of Art-Fixed;
- death or personal injury;
- liability under mandatory law, including product liability;
- any case in which a limitation would be unreasonably onerous towards a Consumer.
Any claim for damages lapses if it is not reported to Art-Fixed within a reasonable period after the Client discovered or reasonably should have discovered the damage, and in any event within the statutory limitation period.
24. Force majeure
Art-Fixed is not in default where performance is prevented by circumstances beyond its control, including illness, failure of essential suppliers, hosting or network outages, cyber-attacks, power failures, import restrictions, or measures imposed by public authorities.
During force majeure, obligations are suspended. If the situation lasts longer than 30 days, either party may dissolve the Agreement in writing for the part not yet performed, without either party owing the other compensation. Amounts already paid for work not performed are refunded.
25. Complaints
If you are not satisfied, tell us. Complaints can be sent to info@art-fixed.nl or submitted through the Client Portal, with a description of the problem and, where relevant, the invoice or project reference.
Art-Fixed confirms receipt within 5 working days and aims to give a substantive response within 14 days. If a complaint requires more time, Art-Fixed will say so and indicate when a response can be expected.
Submitting a complaint does not suspend a Business client’s payment obligation. A Consumer may suspend payment of the disputed part of an invoice while a complaint about it is being handled.
26. Intellectual property
Intellectual property rights in materials you supply remain yours. Rights in third-party and open-source components remain with their rights holders and are governed by their own licences; nothing in this section overrides those licences.
What you receive
On full payment you may freely and permanently use the bespoke deliverable made for you — the website, application or configuration as delivered — for your own purposes, including hosting it where you choose, having it maintained by someone else, and modifying it. That right is perpetual, worldwide and not revocable for non-renewal of any other service.
What Art-Fixed retains
Art-Fixed retains its reusable code, libraries, frameworks, templates, tools, methods, know-how and pre-existing components, including anything of that kind developed or improved during your assignment. These are the building blocks of Art-Fixed’s practice, not part of what is sold; you receive the right to use them as incorporated in your deliverable, and Art-Fixed remains free to use them for other clients. This does not entitle Art-Fixed to reuse your content, data, branding or confidential information.
Attribution
Art-Fixed may keep a discreet credit with a link in the footer, such as “Website by Art-Fixed.nl”, and may keep non-functional authorship comments in the source code, such as “Developed by Art-Fixed.nl”.
That attribution must never come at your expense: it may not impair functionality, security, performance, SEO or the visible user experience, must not obstruct or distract from your own content, and carries no tracking of any kind.
Removal of the footer credit can be agreed separately in writing, against an additional fee.
Art-Fixed may mention a completed project as a reference, including your name and a screenshot, unless you object.
27. Privacy
Personal data is processed in accordance with the General Data Protection Regulation (GDPR). What data is processed, for what purposes and for how long is described in the Privacy Policy.
Where Art-Fixed processes personal data on your behalf in the course of an assignment — for example as administrator of your website — Art-Fixed acts as a processor and a data processing agreement is concluded at your request or where the law requires it.
28. Applicable law and disputes
Dutch law applies to these terms and to every Agreement between Art-Fixed and the Client.
For a Consumer who is habitually resident in another EU or EEA country — for example in Belgium — this choice of law does not deprive that Consumer of the protection afforded by the mandatory provisions of the law of their own country of residence. Where those provisions offer more protection, they apply.
Disputes are submitted to the competent Dutch court in the district where Art-Fixed is established. A Consumer may, within one month of Art-Fixed invoking this provision, choose to have the dispute heard by the court that is competent under the ordinary rules of law; and a Consumer resident in another EU or EEA state retains the right, under European law, to bring proceedings before, and to be sued only before, the courts of their own country of residence.
Nothing in this section prevents a Consumer from making use of an out-of-court dispute resolution procedure available to them, or from contacting the ACM’s consumer information desk (ConsuWijzer).
29. Amendments, version and date
Art-Fixed may amend these terms and conditions. The version applicable to an Agreement is the version in force at the moment the Agreement is concluded. For ongoing arrangements, Art-Fixed will notify you of a material amendment at least 30 days in advance; if you are a Consumer and you do not accept the amendment, you may terminate the arrangement with effect from the date on which the amendment takes effect.
The current version is always available at art-fixed.nl/en/general-terms-and-conditions/. This page can be saved and printed.
Version 2026.1 — 6 September 2026. This version replaces all earlier terms of use published by Art-Fixed.
